Coronavirus update from Paylink Solutions

At Paylink Solutions, we understand these are worrying times, and everyone is doing their best to look after themselves, family and friends.

During all this uncertainty, we’d like to reassure our clients that we’ve put measures in place to make sure our service continues as normal.

All data is secure and in the event of people having to work from home, a business closure – or needing to access platforms remotely – users will be able to do so from any device, anywhere.

Members of our team are also available to answer all enquiries, and here to help with any concerns.

We’re here to support our clients and their businesses – especially during this challenging period.

From the whole team, we’d like to wish everyone all the best and pass on our encouragement to keep strong throughout this time.

Paylink Solutions seeks finance industry’s thoughts on persistent debt

We’ve launched our first ever Credit Nation survey with Credit Today, which is set to take stock of key issues in the credit industry among practitioners.#

The aim is to kickstart a regular review of the credit industry to assess where the industry has come from, where it is now and, most importantly, where it’s going.

We want to find out what the financial services industry thinks of the FCA’s recent moves to help customers who are deemed to be in Persistent Debt.

Our CEO Susan Rann said: “The Financial Conduct Authority (FCA) has recently introduced new rules to help credit card customers who are thought to be in persistent debt.

“This new initiative by the regulator involves contacting people who have only been paying the minimum amount every month on their credit cards and subsequently not likely to ever repay the full amount.

“Credit card providers have been instructed to put measures in place to find out whether these customers can increase their payments – or if this isn’t possible, offer them a more suitable solution.

“This is a very interesting move by the FCA, which not only affects customers, but also credit card providers – both operationally and financially.”

We need your help!

If you’re in the financial services industry, we’d really appreciate you taking a few minutes to complete our survey below and let us know your thoughts on persistent debt and how it has affected your business and customers.

“We need data, stats, information, comment and opinion to shape our industry for the future and we hope you can help,” said publishing director Gerard Dugdill “There’s never been a more exciting time to plot our future course. We want to be and will be world class.”

Win an Amazon voucher

To say thank you for completing our survey, we’ll enter you into a prize draw to win a £50 Amazon voucher.



Paylink CEO named innovator of the year at prestigious industry awards!

We’re delighted to announce that our very own CEO, Susan Rann, has been named innovator of the year at this year’s Credit & Collections Technology Awards.

The award recognises individuals who have succeeded in leading technological innovation to the industry and Susan was thrilled to receive the accolade after the results were announced at last night’s glittering ceremony.

Susan Rann
Susan Rann

Susan said: “It’s a wonderful achievement to win this award, particularly as I was up against four other well-known and respected finalists. My success is also down to the support of my fantastic team who I would like to thank for working so hard to deliver our software across the credit and collections industry.

“To stand on stage in front of so many of influential figures was incredible, but knowing our software is being acknowledged for its innovation is even better.

“It was a great night, which was enjoyed by me, Navdeep, Paul, and Rich and I can’t wait to add this award to our growing collection in the office.”

The Credit & Collections Technology awards showcase software companies’ products and services, whilst providing an opportunity for collections businesses to view future innovation, assess solutions, focus on customer experience and examine whether specific technology can enhance best practice.

Paylink was also a finalist in the Innovation in Collections & Recoveries category with RBS.

Find out more about our solutions here.

Paylink could collect two more awards at this year’s Collections & Customer Service Awards

The shortlist has been announced for this year’s Credit Strategy Collections & Customer Service (CCS) Awards and we’re thrilled to be finalists in two categories.

We’re in the running to win the Best Technology Provider for Collections and Best Use of Technology categories. This is fantastic news and means we’re now up for five awards in total after being shortlisted for three at the Credit & Collections Technology Awards.

Now in its thirteenth year, the CCS Awards champions outstanding achievements of organisations, teams and individuals working for financial services providers, or central or local government.

Our CEO, Susan Rann, said: “It’s an honour to be shortlisted for not one, but two CCS Awards. We’ve introduced significant developments to our product offering over the past year and our software is improving the collections process for both clients and their customers across the banking and legal sectors.

“Being recognised for our commitment to providing improved affordability, ID confirmation and communication processes for the collections industry is a wonderful achievement for the whole team.”

Senior BDM hired to continue expansion into lending and debt sectors

We’re pleased to announce our latest senior management appointment which will nurture new customer relationships as we continue to push into the lending and debt management sectors.

Paul Nicholson has joined us as Senior Solutions Consultant and is now developing a sales strategy, which will deliver our ambitious plans for growth.

Paul said: “Fintech is increasingly being embraced by the UK, particularly in terms of collecting customer data more quickly, conveniently and securely. Now is a great time to use this opportunity and put Paylink Solutions’ firmly on the technology provider map.”

He joins us after being instrumental in launching AccountScore as one of the first providers of Open Banking. Prior to that, Paul worked within the credit and non-mainstream lending markets as Business Development Manager at TransUnion.

Paul continued: “I’m really excited to join Paylink Solutions and looking forward to building relationships across the collections and lending industries, whilst developing the brand as a leading technology company.”

Susan Rann, CEO of Paylink Solutions said: “Paul’s extensive knowledge of the UK’s technology sector, combined with impressive business development skills means he is going to play a fundamental role in evolving Paylink Solutions. We’re delighted to welcome him to our team.”

Global operations expert appointed as our COO

We’re delighted to welcome a global operations expert to our senior management team as part of plans to increase market share across the UK’s finance and property sectors.

Navdeep Sethi has joined us as COO after his success at developing and growing one of the UK’s best FinTech companies.

He is now focusing on delivering our strategic plan, which will support our growth and presence across the property, lending, collections and debt management industries.

Navdeep said: “Paylink Solutions already has an impressive track record of delivering technology, which has transformed the way its clients gather data and provide digital solutions for people who require debt help, apply for a loan or mortgage.

“It’s a really exciting time to join Paylink Solutions and I’m looking forward to growing the company and delivering solutions to other financial service providers across the UK.”

Susan Rann, CEO of Paylink Solutions, said: “Navdeep’s vast experience in running technology-focused finance, collections and accounting operations on a global scale means he was the ideal candidate to drive our ambitious plans to launch our technology across the financial services sector. He’s a fantastic addition to the company and I’m delighted to welcome him to our team.”

Paylink Solutions’ ‘debt help’ software wins national award

Our team is celebrating after being victorious in the Innovations in Collections and Recoveries category at this year’s Credit & Collections Technology Awards.

We’ve been recognised for the custom-built one-touch referral system we delivered for customers of a banking client who are in financial difficulty, at the prestigious ceremony in Stratford-Upon-Avon this month.

Our new system has drastically reduced the amount of time it takes for customers to receive debt support and empowers them to take control of their financial situation.

Susan Rann, CEO of Paylink Solutions said: “This award is testament to the dedication and expertise of our team to design, develop and implement pioneering technology, which is tailored for each client’s needs. We’ve worked really hard over the past year developing and improving our systems, and it’s wonderful we’ve been recognised by the industry.”

This accolade is our second recent success after also receiving ISO accreditation for our data security policies and how we continuously monitor and improve our products and information systems.

Susan continued: “Although accreditation isn’t mandatory, we thought it was an ideal way to prove our acumen when we showcase our services across the sectors we currently operate in, including lending, mortgages and insurance.

“It’s a really exciting time for Paylink Solutions, and being recognised not only for our product development, but also ability to meet stringent data security guidelines, is a reflection on our ability to design and deliver marker-leading software.”

Contact us now to find out how our award-winning expertise can benefit your business.