Embark for Collections

Set up customer repayment plans more quickly and accurately than ever before

Why Embark for mortgage brokers, networks and financial advisors?

Embark is a secure solution for collecting all customer data required to set up payment plans in a fast and accurate way.

All you and your customers need to use Embark is a device and an Internet connection. There is no software to install and no complicated set-up process.

Embark can be integrated with your existing CRM system, fully customised and set up as a standalone application or incorporated into an existing website.

Customers can digitally upload any supporting information needed to progress their payment plans instantly. Combining Open Banking and Credit Bureau data feeds means you can instantly access everything required to progress arrangements to the next stage.

Mortgage brokers and financial advisors

Embark gives you the option to carry-out a fact-find over the phone, or you can send customers a secure link enabling them to complete the journey in their own time. All financial information can be submitted online without the need for unnecessary paperwork.

Mortgage networks

Give your network the edge by providing brokers with a powerful affordability and credit check tool, which allows members to make quick decisions based on their customers’ individual financial circumstances.

Why Embark for debt managers and recovery agencies?

Embark gives customers more choice about how they engage with agents so they’re set up on the most suitable payments plans quickly and easily. Embark will fill the gaps in your existing processes – improving your service, efficiency and overall performance.

Instant credit scores, less paperwork, more arrangements

Embark’s access to leading credit reference agencies means customers’ credit files can be accessed instantly – and you can immediately assess their affordability.

You can set customers’ plans up much quicker – giving them peace of mind and you the knowledge your payments will be collected as part of an affordable arrangement.

Securely send, access and use bank statements

Open Banking technology means customers can directly access their digital bank statements – without leaving their journey with you.

Alternatively they can submit all documents to you electronically, or upload them via a drag-and-drop tool.

Fast and accurate income and expenditure review

Embark’s powerful and automatic categorisation feature means that completing customers’ income and expenditure reviews has never been so easy – allowing agents to make quick and informed decisions.

Secure and fully compliant

It is an FCA requirement to make sure your customers can afford their repayments now and in the future.  Embark enables you to make fast decisions and set up affordable payment plans.

Who’s behind Embark?

Embark is powered by Paylink Solutions, a software development business, which delivers end-to-end digital affordability platforms and payment services for the financial services sector.

Part of the Totemic Group of companies, Paylink Solutions has grown from providing in-house IT solutions – supporting and enhancing existing business processes – to delivering secure, reliable software solutions across a range of financial services.

Paylink Solutions specialises in data capture products that enable customers to return information quickly and accurately.

Get in touch

Send us your details and one of our experts will get back in touch to discuss how Paylink can benefit your business