Embark for Collections

The simple, efficient way to carry out affordability assessments for your customers

How it works:

Embark software helps you fulfil your FCA regulatory requirements by collecting all relevant data to understand a customer’s affordability, including their incomings, outgoings and debts.

Embark can be integrated with your existing CRM system, fully customised and set up as a standalone application or incorporated into an existing website.

Using Open Banking and Credit Bureau data for pre-population, Embark improves the speed and accuracy of completion whilst the embedded Standard Financial Statement guidelines ensure expenditure is realistic and sustainable

Once completed, the agent will be able to provide a fair outcome for the customer, either referring them to a third party for debt advice or automatically taking a payment to get them back on track with their arrears

The software will save time, improve accuracy and maximise agent output – on average we see a 75% reduction in the time it would take an agent to get a full budget by traditional means

Key features

  • Provides a sustainable budget – the income and expenditure step is set to SFS guidelines with built-in prompts
  • Self-Serve Journey – Embark can be sent to your customers via email / SMS or hosted on your website / in app
  • Agent Journey – Embark can also be used on your agent’s desk top to complete with customers over the phone
  • Interactive and supportive – the Live Chat function offers help at each stage throughout the journey
  • Customisable – Embark is modular so you can take only the steps you need to fit into your existing process.
  • Credit report – provides details of the customer’s debts in just a couple of clicks
  • Open Banking – populates the I&E with information taken directly from the customer’s bank statement
  • Document upload – the customer can send photographs of all important information in one place
  • Full reporting suite – Pipeline reporting to manage customer journey and customer insight reporting to measure experience and outcomes
  • Full API – seamless integration with existing systems
  • Digital Triage – A combination of chatbot and tailored questioning allows you to effectively triage specific customer types, driving the right outcome for both you and them read more

“Premium Plan specialises in providing car finance to people who have a poor credit history. Paylink Solutions software has improved our internal and external processes so it’s much easier for clients to apply for finance, and for us to determine which is the most suitable solution based on people’s circumstances.”

Simon Greiner,
CEO of Premium Plan

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