Embark for Collections

Understand your customers affordability more accurately and quickly than ever before.

Why Embark for creditors?

Understanding a customer’s affordability is an essential part of any collections strategy helping you to deliver outcomes that are realistic and sustainable.

Embark Collections Software opens up a full digital self-serve affordability journey for you and your customers whilst also enhancing your existing ‘phone journey’ via a more efficient and effective agent tool.

All you and your customers need to use Embark is a device and an Internet connection. There is no software to install and no complicated set-up process.

Embark can be integrated with your existing CRM system, fully customised and set up as a standalone application or incorporated into an existing website.

Customers can digitally upload any supporting information needed instantly. Combining Open Banking and Credit Bureau data feeds means you can instantly access everything required to progress arrangements to the next stage.

Why Embark for creditors, debt managers and recovery agencies?

Embark gives customers more choice about how they engage with agents so you can deliver realistic and sustainable outcomes quickly and easily. Embark will fill the gaps in your existing processes – improving your service, efficiency and overall performance.

  • Instant credit scores, less paperwork, more arrangements
    Embarks access to leading credit reference agencies means customers’ credit files can be accessed instantly – and you can immediately assess their under / over expenditure.
    Embark works to the Standard Financial Statement (SFS) format and guidelines to ensure ‘best practice’ is adopted when assessing customers under / over expenditure and improving consistency.
    You can also manage the execution of appropriate outcomes, including payment plans and debt advice referral much faster and set accounts up on automated review schedules.
  • Securely send, access and use bank statements
    Open Banking technology means customers can directly access their digital bank statements – without leaving their journey with you.
    Alternatively they can submit all documents to you electronically, or upload them via a drag-and-drop tool.
  • Fast and accurate income and expenditure review
    Embark’s powerful and automatic categorisation feature means that completing customers’ income and expenditure reviews has never been so easy – allowing agents to make quick and informed decisions.
  • Secure and fully compliant
    It is an FCA requirement to make sure your customers can afford their repayments now and in the future.  Embark enables you to make fast decisions and set up affordable payment plans.

“Premium Plan specialises in providing car finance to people who have a poor credit history. Paylink Solutions software has improved our internal and external processes so it’s much easier for clients to apply for finance, and for us to determine which is the most suitable solution based on people’s circumstances.”


Simon Greiner,
CEO of Premium Plan

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