Meet the Team

Susan Rann
CEO

An experienced Chief Executive Officer, focused towards rapid results, optimising customer experience to maximise customer value through the best use of market leading technology.

Skilled in Directing, Stakeholder Management and Change Management, she has vast experience in implementing excellent Customer Service & Coaching. Susan is a strong business development professional who possesses keen attention to detail and enforces high standards of service and accuracy at all times to meet governance requirements.

Navdeep Sethi
COO

With over fifteen years’ experience in designing and delivering Business & IT operations across a variety of sectors , Navdeep is passionate about business transformation and using data, technology and innovation to deliver strategic business outcomes.

With a proven track record in growing and scaling a Fintech businesses, Navdeep’s focus at Paylink is to delight our clients with timely delivery and the continued enhancement of our services and products.

Navdeep Sethi
COO

With over fifteen years’ experience in designing and delivering Business & IT operations across a variety of sectors , Navdeep is passionate about business transformation and using data, technology and innovation to deliver strategic business outcomes.

With a proven track record in growing and scaling a Fintech businesses, Navdeep’s focus at Paylink is to delight our Clients with timely delivery and the continued enhancement of our services and products.

Richard Healey
Product Development Director

A software specialist with a proven track record of combining strategic vision, customer focus and commerciality.  Richard is a key driver towards Paylink’s business objectives, creating & implementing strategic ideas and reviewing them periodically through analysis, analytics, customer insights and measurement of KPI’s.

With over 7 years of product, portfolio management and project management experience, some of Richard’s accomplishments include designing, building and delivering software to major lenders, within a competitive ‘FinTech’ environment.

Paul Nicholson
Senior Solutions Consultant

Paul joined Paylink Solutions after being instrumental in launching one of the first providers of Open Banking. Prior to that, he worked within the credit and non-mainstream lending markets as a Business Development Manager. Paul’s main focus is to work with our Clients to deliver tangible business benefits from their use of Embark.

Paul Nicholson
Senior Solutions Consultant

Paul joined Paylink Solutions after being instrumental in launching one of the first providers of Open Banking. Prior to that, he worked within the credit and non-mainstream lending markets as a Business Development Manager. Paul’s main focus is to work with our Clients to deliver tangible business benefits from their use of Embark.

Matthew Deleon
Head of Information Security

Matthew has over 20 years’ experience working within software development – specialising in financial services. Working in a myriad of roles including client support, software development, infrastructure, risk and compliance and governance, Matthew is currently focused on the continual improvement of the Paylink Solutions information security posture.

Joe Clarke
Head of Project Management

With over 9 years’ experience working for the Totemic group and 4 years working within the Project Management Office, Joe is passionate about driving change throughout the business. Working closely with the CEO and as head of Project Management for the previous 2 years’ Joe is responsible for leading the project team resource within Paylink and ensuring that all projects run smoothly and effectively.

Joe Clarke
Head of Project Management

With over 9 years’ experience working for the Totemic group and 4 years working within the Project Management Office, Joe is passionate about driving change throughout the business. Working closely with the CEO and as head of Project Management for the previous 2 years’ Joe is responsible for leading the project team resource within Paylink and ensuring that all projects run smoothly and effectively.

Jill Sparks
Payment Services Director

Jill’s core skills are around managing and developing underwriting policy, systems and process, and working closely with sales and finance teams. She also works closely with the board of directors to meet business objectives in a rapid growth secured lending environment.

Overseeing management of a number of client accounts departments and their associated systems, Jill works alongside programming and business analysis teams to deliver new systems and products in the financial services industry.

Dale Stringer
Compliance Director

Dale works closely with the current senior management to ensure customer outcomes remain at the absolute heart of everything done and to ensure that compliance requirements and guidance occur at the outset of any business decision ensuring sufficient monitoring of all activities.

Dale has worked within the financial services industry since 1990 and has a wealth of experience and knowledge. Working with a number of business across the Totemic Group he is a member of the Chartered Insurance Institute (CII), the Society of Mortgage Professionals, Society of Insurance Brokers, the Institute of Money Laundering Prevention Officers (IMLPO) as well as the fraud forums for the Midlands (MFF) and London (LFF).

Dale Stringer
Compliance Director

Dale works closely with the current senior management to ensure customer outcomes remain at the absolute heart of everything done and to ensure that compliance requirements and guidance occur at the outset of any business decision ensuring sufficient monitoring of all activities.

Dale has worked within the financial services industry since 1990 and has a wealth of experience and knowledge. Working with a number of business across the Totemic Group he is a member of the Chartered Insurance Institute (CII), the Society of Mortgage Professionals, Society of Insurance Brokers, the Institute of Money Laundering Prevention Officers (IMLPO) as well as the fraud forums for the Midlands (MFF) and London (LFF).