Energy debt hits vulnerable customers hardest. Many are on low or fixed incomes, have health conditions, or rely on energy for medical equipment – making it difficult to cope with rising bills. According to Citizens Advice, they helped over 92,000 people with energy debts in 2024 – the highest on record. The average debt among… Continue reading Vulnerability starts with treating the customer as an individual
The financial pressure of household bills doesn’t just show up in bank balances; it affects mental health, emotional wellbeing, and even daily decision-making. According to Ofwat’s December 2024 report, it shines a light on the human side of financial stress, particularly how struggling to pay water bills contributes to anxiety and depression. The emotional toll… Continue reading Debt, stress, and water bills: Understanding the emotional cost of falling behind
Collaboration is no longer optional Ofgem’s recent Consumer Vulnerability Strategy discusses how vulnerability cannot be achieved in isolation. True progress requires a cross-sector, collaborative approach—spanning energy, water, telecoms, financial services, banking and beyond. The energy market needs change when it comes to vulnerable customers and to provide tailored support, unique to each individual that needs… Continue reading Building Bridges: How Income & Expenditure Tools Promote Cross-Sector Collaboration and Raise Service Standards
One of the strongest themes running through Ofgem’s 2025 Consumer Vulnerability Strategy (CVS) is the demand for more affordable, tailored support for consumers struggling to pay their bills. Affordability is no longer a simple matter of setting blanket repayment options – it’s about ensuring each individual receives help that matches their unique financial situation. This… Continue reading Affordable Support Tailored to Real Needs: Why Income & Expenditure Tools Are Essential
In April 2025, Ofgem unveiled its refreshed Consumer Vulnerability Strategy (CVS), a framework placing the needs of vulnerable consumers at the heart of the UK’s evolving energy market. Among its key ambitions, improving the identification of vulnerability stood out as a crucial priority. Identifying vulnerability faster means protecting consumers earlier, offering them tailored support before… Continue reading Identifying Vulnerability Faster: How Income & Expenditure Tools Empower Proactive Support
Paylink is delighted to announce a new partnership with United Insolvency ltd, to implement its innovative Income & Expenditure (I&E) tool, Embark. This collaboration marks a significant step forward in helping consumers access faster, more accurate debt advice and support. Through this partnership, United Insolvency ltd will adopt Embark across its operations, allowing them to… Continue reading Paylink is delighted to announce a new partnership with United Insolvency
Paylink Shortlisted for Credit Connect Business Partnership of the Year Award We are thrilled to announce that Paylink has been shortlisted for the prestigious Credit Connect Business Partnership of the Year Award. This recognition comes as a result of our successful collaboration with PayPlan, powered by our innovative Income & Expenditure (I&E) tool, Embark. Together,… Continue reading Paylink shortlisted for Credit Connect Business Partnership of the Year Award
We’re thrilled to announce that Nisha Korpal has been appointed as the new CEO of Paylink, effective immediately. Nisha has been an invaluable member of the Paylink team since joining in 2024, where she has successfully led our sales initiatives as Chief Commercial Officer (CCO). With Paylink positioned for strong growth in 2025, Nisha’s extensive… Continue reading New CEO Nisha Korpal
UK, 9th January 2025: Paylink is pleased to announce the successful sale of our ReFi™ proposition to Experian. This marks a major milestone for Paylink, highlighting the strength and innovation of our product and technology teams in developing solutions that capture the interest of one of the UK’s leading industry giants. You can read the full… Continue reading Experian Acquires ReFi™ from Paylink Solutions
UK, 2nd September 2024: Experian has today announced its new partnership with Paylink, a leading provider of affordability software and payments, to address affordability restrictions with debt consolidation loans. This partnership will leverage Paylink’s pioneering ReFi™ product and expand access to credit for a wider range of consumers through the Experian Marketplace. Debt consolidation remains… Continue reading Experian and Paylink Solutions partner to launch debt consolidation solution
