We’ve been shortlisted for the successful development and delivery of our Paylink Collections product, which has been adopted by high street banks and building societies throughout the current pandemic to help them meet increased customer and regulatory demands.
The application has transformed the way our clients are helping customers in financial difficulty or those who may need extra support in understanding their financial position before arranging to change their mortgage payments.
Our CEO, Susan Rann, said: “Paylink Collections has not only enhanced the customer journey for those who have fallen into arrears, but also improved internal processes and provided efficiencies across our clients’ businesses.
“It allows customers to access debt advice instantly and means banks and building societies can provide support to even more people who are facing financial challenges.
“It’s great news our efforts have been recognised, especially as we’re up against such a strong group of other finalists. I am looking forward to finding out if we win the award at the ceremony.”