Responding to Ofgem’s Debt Relief Scheme: Supporting Engagement, Insight and Vulnerable Customers.

Ofgem’s Debt Relief Scheme (DRS) represents a significant intervention in the energy sector. With around 195,000 customers expected to benefit...

The Paylink Monthly Digest: September Roundup

As September comes to a close, we have been thinking a lot about the months ahead. The shift from summer...

Now is the Time: Inclusive Digital Financial Journeys for National Inclusion Week 2025

This week is National Inclusion Week 2025, a UK-wide campaign to celebrate and advance inclusion. At Paylink, it?s not something we...

Vulnerability starts with treating the customer as an individual

Energy debt hits vulnerable customers hardest. Many are on low or fixed incomes, have health conditions, or rely on energy...

Debt, stress, and water bills: Understanding the emotional cost of falling behind

The financial pressure of household bills doesn’t just show up in bank balances; it affects mental health, emotional wellbeing, and...