News - Paylink

ReFi and Embark: Our Journey with Recite Me

In the rapidly evolving world of fintech, ensuring that our application is accessible to everyone is not just a priority but a necessity. As we

Paylink and Salary Finance partner to launch ReFi™, a groundbreaking product for lenders, saving UK customers over £10,000,000 in interest during its pilot phase

Paylink, a leader in the financial technology sector, is proud to announce its groundbreaking product, ‘ReFi™’ – a unique, safe and secure automated debt consolidation

Paylink duo shortlisted for Women in Credit Awards

We take immense pride in announcing that two members of our senior team have been shortlisted for the Women in Credit Awards. Becky McClory, our

Our test-driven journey to an inclusive application

At Paylink, we’ve embarked on a journey to make our application more inclusive and welcoming to everyone through a test-driven approach to accessibility. In this

Susan Rann, CEO of Paylink Solutions, to step down with Jake Ranson appointed as successor

We are writing to share some important news regarding a leadership change at Paylink Solutions. Today we announce the departure of Susan Rann from her

Paylink Solutions transforms payment experience for struggling customers through Pay by Bank

Fintech Paylink Solutions is supporting clients at free debt advice provider PayPlan by helping them move away from traditional card payments and towards Pay by

Understanding and exploring the dangers of ransomware

During 2022, it appeared as though ransomware attacks were falling, but data has revealed that attacks are on the rise again in 2023. To spread

Paylink Solutions brings together creditors and PayPlan through shared integration to support customers

Paylink Solutions is driving change thanks to Embark, its industry-leading digital affordability journey, delivering record-high customer engagement and improved customer outcomes through secure data sharing

Design Systems: Unlocking Efficiency and Consistency in Product Design

In the ever-evolving world of design, creating visually appealing and functional interfaces is essential. However, as design projects become more complex, maintaining consistency across multiple

Embark’s InBest benefits check integration explained

How big is the issue of unclaimed benefits? As household budgets are put under even more pressure there’s never been a more important time for

E-on Next Case Study

Background E.ON Next, part of the E.ON group, are committed to using more renewable electricity sources. At a time when consumers are struggling with increases

The power of research: Why data should drive design

In today’s fast-paced world, where visual aesthetics and instant gratification often take centre stage, it is crucial for designers to remember the fundamental importance of

The power of predictive modelling and how it can support customers struggling financially

As the UK’s leading provider of customer affordability software, we understand the importance of staying at the forefront of technological innovation. And one area that

Paylink Solutions’ digital I&E platform tailored to support users with low numeracy levels

Embark, Paylink Solutions’ award-winning digital income and expenditure (I&E) platform, has been reviewed and improved by an Accredited Plain Numbers Practitioner to support users with

Paylink Solutions and E.ON Next named finalists at Credit Awards

Paylink Solutions and partners E.ON Next have been named finalists in the Best Use of Technology category at the Credit Awards. At a time when

OSB Group partners with Paylink Solutions to bolster customer support

OSB Group has entered into a multi-term partnership with fintech Paylink Solutions. The new partnership demonstrates best practice within the mortgage lending sector around understanding

Enhancing the experience for customers struggling financially

Completing the income and expenditure (I&E) journey is a core part of our Embark service. Through Open Banking and access to CRA data, as well

Paylink Solutions CEO Susan Rann features on Credit 500 Index

Susan Rann, our CEO, has been named on Credit Strategy’s Credit 500 list for a successive year – earning a place among the most influential

Harnessing affordability data with vulnerability data to support cost of living challenges

With greater regulatory focus from the FCA, Ofwat and Ofgem to do more to support customers struggling with cost-of-living pressures, firms have been reviewing processes

The importance of cyber security awareness

The importance of cyber security awareness Welcome to the first edition of Paylink Solutions’ monthly leadership blog. At the end of every month throughout 2023,

Paylink Solutions named among the 20 most innovative companies

Paylink Solutions is delighted to announce it has been named on the Credit & Collections Technology Power List. The Power List is a round-up of

Thames Water partners with Paylink Solutions to support more customers with their financial needs

At a time when consumers are struggling with increasing living costs, Thames Water, the UK’s largest water and wastewater company, has entered into a long-term

Paylink continues to be the winning solution in 2022!

It’s been a huge year of growth for Paylink Solutions in 2022 and to highlight our progress, our CEO, Susan Rann, has reflected on some

Paylink Solutions named Best Customer Contact Technology Provider

Paylink Solutions has been named Best Customer Contact Technology Provider after a successful evening at the Collections and Customer Service Awards, hosted by Credit Strategy.

Paylink Solutions and Ecospend celebrate Open Banking award win

Paylink Solutions and Ecospend are celebrating a win after a successful time at the Credit & Collections Technology awards. Together with partners Ecospend, we were

Paylink Solutions nominated for two awards at Collections & Customer Service Awards 2022

We’re delighted to announce that we’ve been nominated for two awards at this year’s Collections & Customer Service Awards. We’ve been shortlisted in Best Customer

Paylink Solutions welcomes Ammer Malik as new Head of Business Development

We’re thrilled to announce Ammer Malik as our new Head of Business Development. Ammer has more than 21 years of experience working in the credit

Paylink Solutions and Inbest enter exciting new partnership to help customers across the UK access £16bn worth of unclaimed benefits

Paylink Solutions has entered into an exciting new partnership with benefits digital solution provider, Inbest, to deliver precise information to customers about benefits and social

Cyber Essentials Plus accreditation achieved

Here at Paylink Solutions, we take security and data protection seriously. To illustrate this, our parent company, Totemic (2014) Holdings Ltd, successfully gained Cyber Essentials

Paylink Solutions shortlisted for the Credit & Collections Technology Awards in multiple categories

We’ve been shortlisted across three categories at the prestigious Credit & Collections Technology Awards. Through our partnership with Virgin Money (VM), we have been named

Paylink Solutions nominated for Innovation Award at this year’s Lending Awards

We’re delighted to announce that we’re a finalist at the Lending Awards. We’ve been shortlisted as a finalist in the Innovation Award category following the

Fintech Paylink Solutions launches new website to coincide with release of next generation Embark affordability software

It’s an exciting time for fintech Paylink Solutions, who has recently launched not only the next generation of its market-proven affordability software, but a new

Paylink Solutions shortlisted in major category at Coventry Building Society Supplier Awards 2022

We’ve been shortlisted for a major award at this year’s Coventry Building Society Supplier Awards. We’re delighted to announced that we’ve been named as finalists

Paylink’s Group company is officially a ‘Best Company’ to work for!

Totemic Group, of which Paylink Solutions is a part, has been recognised on the official ‘Best Companies to Work For’ list, which measures, improves and

Virgin Money Case Study

Background Virgin Money (VM) wanted a digital affordability solution that could be used across all their consumer lending products following the coming together of VM,

Paylink Solutions earns two nominations at Women in Credit awards

We’re delighted to reveal that we’ve that been shortlisted as finalists in two categories at this year’s Women in Credit awards. Our CEO, Susan Rann,

Understanding inflation, the rise in UK interest rates and how it affects consumers

Last week, in a move to slow down rising prices, The Bank of England (BoE) increased interest rates by half a percentage point from 1.25%

Paylink Solutions team expands with two senior appointments

We’ve expanded our senior team by appointing a new head of operations and head of information security. Joe Clarke is now Head of Operations and

The Paylink Solutions team get together for Vitality Week

The Paylink Solutions team get together for Vitality Week 14th April 2022. Throughout our lives, we spend a lot of time at work, so it’s

Paylink Solutions CEO listed on Credit 500 Index

Paylink Solutions CEO listed on Credit 500 Index 1st April 2022. Our CEO, Susan Rann, has been featured on the new Credit 500, an index

Looking to the future at Credit Summit 2022

Looking to the future at Credit Summit 2022 1st April 2022. Last week we were delighted to get back to an in-person event and what

New partnership with Ecospend to provide ‘pay-by-bank’ services

Paylink Solutions partners with Ecospend to provide ‘pay-by-bank’ services 18th March 2022. We’ve partnered with pay-by-bank provider, Ecospend, to allow customers who’ve fallen behind with

We’re sponsoring Credit Summit 2022!

We’re sponsoring Credit Summit 2022! 18th March 2022. We’re pleased to be one of the main sponsors of this year’s Credit Summit, which is once

Award-winning digital journeys for NatWest Group

The Challenge NatWest Group approached Paylink to develop end-to-end digital journeys segmented by product type, such as overdrafts, mortgages and credit cards. NatWest Group wanted

Virgin Money introduces Embark across its lending products

Virgin Money introduces Embark affordability platform across its lending products 18th March 2022. Our customised software brings Virgin Money’s operations together as part of a

Speeding up mortgage applications with digital affordability reviews

Speeding up mortgage applications with digital affordability reviews 18th March 2022. Clever Mortgages provides a comprehensive range of mortgages and protection policies, but specialises in

Creating a digital journey for people seeking debt advice

Creating a digital journey for people seeking debt advice 18th March 2022. PayPlan is one of the UK’s largest free debt helps providers and works

Delivering digital tools to help customers in financial difficulty

Delivering digital tools to help customers in financial difficulty 10th March 2022. The Challenge Digital bank, Zopa, wanted a more efficient and accurate way of

Coventry Building Society delivers online affordability tool using Embark

We’ve delivered a new online affordability tool to Coventry Building Society to help mortgage customers facing financial difficulties.

Looking back on a winning year of solutions!

As 2021 draws to a close, our CEO, Susan Rann, reflects on what we’ve achieved this year and how we’re set to support the credit

Paylink Solutions and Zopa win Best Use of Technology

We’re celebrating after winning the Best Use of Technology award with Zopa at last night’s (14 December) Credit Strategy Credit Awards.

Crispin Neads appointed as Head of Development

We’ve hired Crispin Neads as Head of Development to drive product development and enhance its digital affordability applications for the financial services industry.

Delivering Open Banking services with Credit Kudos

We’ve been working with Credit Kudos since 2018 to deliver a more secure and efficient way for customers of banks, building societies and lenders to

Fintech driving change across financial services

Richard Healey, Product Development Director from Paylink Solutions, shares his thoughts on emerging technologies and the features he believes will support the regulator’s ambition of

We’re listed in Credit Connect’s 2021 Top 20 Company Power List!

We’re delighted to have been included in this year’s Credit Connect Top 20 Company Power List, which showcases innovation and success across the credit and

Best Technology Provider at Collections & Customer Service Awards!

We had a great time at last week’s Credit & Collections Technology Awards (4 November), when we came home victorious in the Best Use of

Best Use of Technology win with Zopa at Credit Awards!

We’re delighted to have been included in this year’s Credit Connect Top 20 Company Power List, which showcases innovation and success across the credit and

Paylink Solutions and Zopa victorious at Credit & Collections Technology Awards!

We had a great time at last week’s Credit & Collections Technology Awards (4 November), when we came home victorious in the Best Use of

We’ve been shortlisted for two Credit Awards!

Paylink Solutions shortlisted for two prestigious Credit Awards! 3rd November 2021. Our awards success is continuing this year after being shortlisted for another two, this

New vision for the future of debt advice launched with PayPlan and Debt Free London

Debt Free London, Paylink Solutions and PayPlan look to the future of debt advice with a ‘seamless’ service 26th October 2021. It was full steam

Debt Free London to launch new vision for debt advice

Debt Free London to launch new vision for debt advice at event on Thursday 21st October 20th October 2021. After a busy period adapting and

We’ve been shortlisted for two Collections & Customer Service Awards!

Paylink Solutions shortlisted for two Collections & Customer Service Awards 4th October 2021. Our awards success is continuing after being named finalists again – this

Silver success at Women in Credit Awards

Silver success at Women in Credit Awards 1st October 2021. It was smiles and celebrations all round last night with Paylink Solutions winning at this

Emerging trends and the future of Open Banking in collections

Emerging trends and the future of Open Banking in collections 28th September 2021. Our Director of Developments and Partnerships, Andrew Alder, discusses the Open Banking

We’ve been shortlisted for three Credit & Collections Technology awards

Paylink Solutions shortlisted for three Credit & Collections Technology awards 7th September 2021. We’ve had another hat trick of nominations after being shortlisted for three

Trio shortlisted for Women in Credit Awards!

Paylink Solutions trio shortlisted for Women in Credit Awards! Not one, or two…but three members of our team have been named as finalists at this

We’ve been shortlisted for the Open Banking Expo best app proposition award!

Paylink Solutions shortlisted for Open Banking Expo award! 7th September 2021. We’re on a roll at the moment after being shortlisted again – this time

Paylink Solutions shortlisted for FS Tech award!

Paylink Solutions shortlisted for FS Tech award! We’re delighted to have shortlisted for the Digital Transformation Project of the Year category at the FS Tech

New app launched to drastically reduce mortgage and lending application times

App launched to drastically reduce loan and mortgage application times We’ve unveiled a new application that gathers all the customer information needed to process a

Andrew Alder appointed as Director of Developments & Partnerships

Paylink Solutions appoints director to develop new client relationships We’ve hired Andrew Alder as Director of Developments and Partnerships as we increase our client base

Paylink, PayPlan, OpenWrks and Tully to merge in transformative deal for debt advice sector and wider financial services ecosystem

Paylink Solutions announces the intended merger of four companies from the debt advice and FinTech sectors: Paylink, PayPlan, OpenWrks and Tully.

New Paylink brand launched to reflect enhanced products

New Paylink brand launched to reflect enhanced products In response to the continuing digitalisation of financial services, we’ve evolved our product range to meet increased

We’ve been included in this year’s Credit 500

We’re celebrating after being included in this year’s Credit Strategy Credit 500 index.

Industry survey results reveal open banking positivity

The use and integration of Open Banking have been well received across the collections industry, according to the results of a survey we recently carried

Paylink Lending launched to enhance mortgage and loan application process

The UK’s fintech sector has seen a meteoric rise over the past 12 months. With people not being able to visit banks – and the

Kalifa Review outlines how UK can retain global fintech domination

The much-anticipated Kalifa Review was recently released, which outlines how Government can bolster the UK’s fintech industry and enable it to extend its competitive edge

Spotlight – Paylink Collections

Spotlight – Paylink Collections Paylink Collections was developed as a business to consumer information gathering portal, primarily to support businesses in making key financial decisions

The simple solution to help lenders prevent repossessions

The simple solution to help lenders prevent against repossessions Dave Wilson, Sales Director at Paylink Solutions, reveals what lenders can do now to help customers

Leeds Building Society launches digital affordability tool using Paylink technology

We’re now working with Leeds Building Society to help mortgage customers who may be facing financial difficulties. The building society has adopted our flagship product

KYC (know your customer) technology integrated within Embark

We’ve partnered with leading customer onboarding specialist, HooYu, to enable faster decisions for our broker and lender clients. HooYu uses know your customer (KYC) technology

Innovation in Collections & Recoveries award win with NatWest Group!

We’re absolutely delighted to have won the Innovation in Collections & Recoveries category with NatWest Group at this year’s Credit & Collections Awards. The announcement

Embark FCA guidance

Paylink’s Embark tool effortlessly enables firms to meet criteria of new FCA Consumer Credit and Coronavirus Guidance The most recent FCA guidance came into force

We’ve been nominated for two Credit & Collections Technology Awards!

The team at Paylink Solutions are celebrating the announcement that they have been nominated twice at the 2020 Credit & Collections Technology Awards. Paylink has

NatWest Group launches payment holiday affordability tool using Embark

NatWest Group have been working with open banking and affordability software specialists, Paylink Solutions, on developing their digital I&E tool to support their agents and

Zopa uses Embark to launch new digital affordability tool for customers in financial difficulty

Digital bank and peer to peer lender, Zopa, has implemented a new cloud-based digital income and expenditure product to easily support customers who find themselves

How has the Collections landscape changed with Covid-19?

The ongoing Pandemic has seen upheaval across all sectors and many businesses have had to adapt their operations strategies at pace. From a collections perspective,

Nine new creditor partners sign up to using Embark

Leading UK software firm, Paylink Solutions, has enjoyed a period of rapid growth thanks to the continued demand for its flagship cloud-based digital income and

We’re named among ‘technologies speeding up the new client process’

Paylink Solutions was named in good company, when the FT Adviser listed the software firm as a Future Development in a list of technologies speeding

How Embark is helping banks deal with payment holiday requests

Paylink Solutions recently posted an article highlighting what the development teams at Paylink are doing to help the banks and financial institutions deal with the

What’s the score on persistent debt so far?

Firstly, I’d like to wish my friends and colleagues a very happy New Year – I hope you’ve settled back into the swing of things

What about Overdrafts and Persistent Debt?

In my last article, I talked about how firms can use the FCA Rules and Guidelines on Persistent Debt as an opportunity to transform their

An opportunity to transform the customer engagement experience

How can firms use the FCA Rules & Guidelines on Persistent Debt as an opportunity to transform their collections process? The approach to managing persistent

Embark helps lenders meet the needs of their clients

Following our recent post relating to mortgage payment holidays – where monthly mortgage repayments are paused for a set period of time to help those

Helping lenders meet the needs of clients

Current Government policy has provided a steer to financial service providers, enabling them to announce payment holidays that can help customers who will struggle to

Coronavirus update from Paylink Solutions

At Paylink Solutions, we understand these are worrying times, and everyone is doing their best to look after themselves, family and friends. During all this

Paylink Solutions seeks finance industry’s thoughts on persistent debt

We’ve launched our first ever Credit Nation survey with Credit Today, which is set to take stock of key issues in the credit industry among

We’ve been shortlisted for two Women in Credit Awards!

We’re delighted that two members of our team have been named as finalists at this year’s Women in Credit Awards. Our CEO Susan Rann is

We’ve been shortlisted for Best Customer Experience award with NatWest

Paylink Solutions and NatWest have together been shortlisted to win Best Customer Experience at next year’s FS Tech Awards. This category showcases entrants that have

Paylink listed in Credit Connect’s Top 20 Company Power List

We’re delighted to have been named as one of Credit Connect’s stand-out companies after being featured in its Top 20 Company Power List, which was

Newcastle Building Society wins award for Embark-based digital affordability tool

We’re celebrating with Newcastle Building Society after a digital process we delivered for its customers in arrears won a national award. Michael Conville from Newcastle

Paylink CEO named innovator of the year at prestigious industry awards!

We’re delighted to announce that our very own CEO, Susan Rann, has been named innovator of the year at this year’s Credit & Collections Technology

Paylink could collect two more awards at this year’s Collections & Customer Service Awards

The shortlist has been announced for this year’s Credit Strategy Collections & Customer Service (CCS) Awards and we’re thrilled to be finalists in two categories.

Can Paylink scoop a hat-trick at this years credi collections technology awards

We’re delighted to be in the running for a hat-trick win at this year’s Credit & Collections Technology Awards after being shortlisted in three categories.

NatWest uses Embark to help customers in financial hardship

NatWest has launched a new service, which has been built in partnership with Paylink Solutions, to help reduce the stress and simplify the process that

Senior BDM hired to continue expansion into lending and debt sectors

We’re pleased to announce our latest senior management appointment which will nurture new customer relationships as we continue to push into the lending and debt

Newcastle Building Society launches digital debt advice service using Embark

We’re delighted to be working with the North East’s largest building society to help transform the way it helps customers in financial difficulty by providing

Global operations expert appointed as our COO

We’re delighted to welcome a global operations expert to our senior management team as part of plans to increase market share across the UK’s finance

Payment services now an approved Paylink solution

Paylink Solutions’ year is going from strength-to-strength after being approved by the FCA to add payment initiation services (PISP) to its existing Permissions as an

Our CEO, Susan Rann, shortlisted for Women in Credit Innovator of the Year award!

Our CEO, Susan Rann, is celebrating after winning the Innovator of the Year – Non Credit category at this year’s Women in Credit Awards. She

Paylink CEO shortlisted for Women in Credit Awards

Chief Executive of Paylink Solutions, Susan Rann, has been shortlisted for Innovator of the Year at the Women in Credit Awards. Credit Strategy launched the

Open banking integrated within Embark using Credit Kudos technology

We’re delighted to be working with Credit Kudos to provide a more secure and efficient way for clients to provide financial information using Open Banking.

Paylink Solutions’ ‘debt help’ software wins national award

A Grantham-based software development business is celebrating after gaining a national award for its innovative software and also recognition for its outstanding efforts in keeping

We’ve been shortlisted for two Credit & Collections Technology Awards!

We’re delighted to announce we’ve been shortlisted for two categories at this year’s Credit and Collections Technology awards: the Innovations in Collections and Recoveries and

ISO 27001 accreditation awarded for data protection and compliance efforts

Paylink Solutions earns national recognition for data protection efforts Paylink Solutions is celebrating after being officially recognised for its outstanding efforts in keeping clients’ data

Paylink news