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Can Paylink scoop a hat-trick at this year’s Credit & Collections Technology Awards?

We’re delighted to be in the running for a hat-trick win at this year’s Credit & Collections Technology Awards after being shortlisted in three categories.

We’ve been named as a finalist for the Legal Software Solution and Innovations in Collections & Recoveries awards – plus, our very own CEO, Susan Rann has been nominated for Innovator of the Year.

Susan said: “The Credit & Collections Technology Awards showcase the best software providers and being shortlisted alongside other big players from across the industry is fantastic. We’ve achieved a lot over the past year in terms of developing our product offering and delivering our software to new clients within the banking and legal sectors.

“Our software is really making a difference – transforming the way our clients assess people’s affordability as part of digital platforms, which eliminate the need for paperwork and lengthy telephone conversations”.

“The integration of Open Banking technology and credit referencing agency data also means people are now provided with seamless online journeys and can either be set up on affordable payment plans or referred to receive free debt advice much more quickly”.

“Being recognised for how we provide technology, which benefits so many people on varying levels, including speed, convenience and ease, is testament to the whole team.”

NatWest uses Paylink Solutions technology to help customers in financial hardship tackle their finances

NatWest has launched a new service, which has been built in partnership with Paylink Solutions, to help reduce the stress and simplify the process that customers who are in financial hardship face when they try to put their finances back in order.

The new online tool will help to significantly cut the time spent populating an income and expenditure form by automating the process through open banking. Previously, customers were required to complete a lengthy, complex document and manually input hundreds of pieces of information.  Automating the process cuts the time it takes from well over 25 minutes to around 5 minutes, whilst also improving accuracy.

Once the online form is complete, customers can verify any information that has been manually input into the system, which can automatically detect and highlight  any unusual spending patterns, for example a mis-keyed phone bill or a misplaced decimal place. NatWest customers are then given the option to speak to a specialist team member over the phone to work out appropriate next steps, such as a repayment plan or referrals to debt and counselling charities. NatWest hopes the new system will encourage more customers to take control of their debt as previously customers reported they were daunted by the long and complex process.

Dave Lowe, Chief Administrative Officer for Personal Banking at NatWest, said: “For any customer in financial hardship, gaining a full understanding of their debts is the first step that needs to be taken to ensure they get the help they need. We’re using open banking technology to take the time, effort and stress out of helping customers take this vital first step so that we can focus on finding a long term solution for their financial problems.”

Susan Rann, CEO of Paylink Solutions, said: “We’re delighted the new online tool is now being used by NatWest customers and are really proud of being able to help those who often feel too ashamed or embarrassed to seek debt advice. We developed NatWest’s solution so customers can access advice 24/7 in a quick and convenient way. This is the start of a great new partnership which will benefit NatWest and its customers through the use of new technology.”

Senior BDM hired to continue expansion into lending and debt sectors

We’re pleased to announce our latest senior management appointment which will nurture new customer relationships as we continue to push into the lending and debt management sectors.

Paul Nicholson has joined us as Senior Solutions Consultant and is now developing a sales strategy, which will deliver our ambitious plans for growth.

Paul said: “Fintech is increasingly being embraced by the UK, particularly in terms of collecting customer data more quickly, conveniently and securely. Now is a great time to use this opportunity and put Paylink Solutions’ firmly on the technology provider map.”

He joins us after being instrumental in launching AccountScore as one of the first providers of Open Banking. Prior to that, Paul worked within the credit and non-mainstream lending markets as Business Development Manager at TransUnion.

Paul continued: “I’m really excited to join Paylink Solutions and looking forward to building relationships across the collections and lending industries, whilst developing the brand as a leading technology company.”

Susan Rann, CEO of Paylink Solutions said: “Paul’s extensive knowledge of the UK’s technology sector, combined with impressive business development skills means he is going to play a fundamental role in evolving Paylink Solutions. We’re delighted to welcome him to our team.”

Paylink Solutions working with the North East’s largest building society to help customers in financial difficulty

We’re delighted to be working with the North East’s largest building society to help transform the way it helps customers in financial difficulty by providing a digital debt help service.

Newcastle Building Society’s new online facility, which has been developed by us, will be available to customers of the Society who are facing financial difficulty, or those who may need extra support in understanding their financial position before making arrangements to change mortgage payments. It is the first building society in the UK to introduce such a service.

Michael Conville, head of mortgage operations at Newcastle Building Society, said: “Offering this digital service, which can quickly provide an accurate overview of income and expenditure utilising Open Banking, reduces the onus on the customer to provide this information. With the facts at our fingertips we can spend more time discussing how we can support customers.”

The Society’s new digital tool will provide an accurate and quick alternative to lengthy conversations about a customer’s financial status.

Less time will also be spent by advisers collating information, which will increase the time they can spend outlining options and providing support; and where appropriate customers may be offered personalised debt advice.

Susan Rann, CEO of Paylink solutions, said: “This is the first digital debt advice journey we’ve developed for a building society, which has been designed to make the income and expenditure and debt referral processes as quick, accurate, convenient and secure as possible for customers.

“Integrating Paylink Solutions’ software allows customers to access debt advice instantly and means Newcastle Building Society can provide support to even more people who are facing financial challenges.”

Global operations expert appointed as our COO

We’re delighted to welcome a global operations expert to our senior management team as part of plans to increase market share across the UK’s finance and property sectors.

Navdeep Sethi has joined us as COO after his success at developing and growing one of the UK’s best FinTech companies.

He is now focusing on delivering our strategic plan, which will support our growth and presence across the property, lending, collections and debt management industries.

Navdeep said: “Paylink Solutions already has an impressive track record of delivering technology, which has transformed the way its clients gather data and provide digital solutions for people who require debt help, apply for a loan or mortgage.

“It’s a really exciting time to join Paylink Solutions and I’m looking forward to growing the company and delivering solutions to other financial service providers across the UK.”

Susan Rann, CEO of Paylink Solutions, said: “Navdeep’s vast experience in running technology-focused finance, collections and accounting operations on a global scale means he was the ideal candidate to drive our ambitious plans to launch our technology across the financial services sector. He’s a fantastic addition to the company and I’m delighted to welcome him to our team.”

Payment services now an approved Paylink solution

Paylink Solutions’ year is going from strength-to-strength after being approved by the FCA to add payment initiation services (PISP) to its existing Permissions as an Authorised Payment Institution under PSD2.

Paylink is now authorised to provide a payment initiation service, which will use Open Banking technology to enable individuals to pay companies directly from their bank accounts rather than using debit or credit cards.

Susan Rann, CEO of Paylink Solutions, said: “This is a fantastic achievement and means Paylink can offer a payment initiation software solution for its customers to improve their digital customer payment journey and reduce transaction processing costs. This provides a whole host of new business development opportunities.”

As providing payment initiation services is one of the new permissions supplied as a result of the Open Banking initiative, Paylink had to go through rigorous FCA checks to make sure the relevant procedures and policies are in place to make sure customers are provided with a reliable and secure payment journey.

Susan continued: “I’m so pleased we’ve been approved by the FCA to provide payment services. It opens so many doors for us in terms of being able to provide additional software solutions for new and existing clients and means we can work towards achieving our ambitious plans for growth.”

Paylink Solutions’ CEO scoops national innovation award

Our CEO, Susan Rann, is celebrating after winning the Innovator of the Year – Non Credit category at this year’s Women in Credit Awards.

She was recognised for demonstrating achievements that have brought something new for the financial services sector and beyond.

Since becoming CEO of Paylink Solutions in 2018, Susan has focused on developing market-leading software solutions for the financial services sector. With a thirst for innovation and new technology, Paylink Solutions is leading the innovation of new affordability tools for the sector.

Susan commented: “The Women in Credit Awards is a great opportunity to take note of the fantastic determination and range of projects that are being showcased right across our sector. It’s fantastic to see that the achievements at Paylink are at the forefront of industry innovations.”

Our sister company PayPlan, one of the UK’s largest free debt help provider was also successful at the prestigious ceremony. CEO Rachel Duffey took home the Transformation of the Year and Business Leader of the year awards.

Credit Strategy launched the Women in Credit Awards in 2018 to empower, connect, support and uncover achievements among women in the profession. The ceremony was held in London on Thursday, 21 March.

Find out more about how Paylink Solutions can benefit your business here.

Paylink CEO shortlisted for Women in Credit Awards

Chief Executive of Paylink Solutions, Susan Rann, has been shortlisted for Innovator of the Year at the Women in Credit Awards.

Credit Strategy launched the Women in Credit Awards in 2018 to empower, connect, support and uncover achievements among women in the profession. The Innovator of the Year award will go to a woman who has demonstrated achievements that have brought something new – such as change in process, strategy or technology – to the organisation she works for.

Since becoming CEO of Paylink in 2018, Susan has focused on optimising customer experience within the financial services sector by developing market leading software solutions. With a thirst for innovation and new technology, Paylink is leading the development of new affordability tools for the sector as a whole.

On being shortlisted for the award, Susan Rann commented: “The Women in Credit Awards is a great opportunity to take note of the fantastic determination and range of projects that are being showcased right across our sector. It’s fantastic to see that the achievements at Paylink are at the forefront of industry innovations.”

“Since the launch of our digital platform, Embark, we have been working with key players across credit and finance to refine and enhance the platform. By identifying client drop off ‘hot spots’ and making changes to the use of language through the user journey, we have been able to increase customer engagement for a range of sectors.”

“It’s great to be able to look back at what we have been able to achieve as an organisation over the past twelve months and to have been nominated for this award. Equally, I’m so excited for the direction that Paylink is continuing in, especially with exciting new opportunities with open banking, credit bureau data and one touch referral mechanisms.”

Paylink announced an ‘Open Banking’ partnership in October 2018. The technology provides a solution to engage customers and allow them to quickly and securely provide accurate financial information. The partnership allows Paylink clients to collect the right information from their customers and third-party organisations, whilst providing transparency and accountability throughout their whole journey.

The Women in Credit Awards ceremony will be held in London on Thursday, 21 March. For more information: www.creditstrategy.co.uk/women-in-credit-awards

Open Banking enhances Paylink Solutions’ client journey

We’re delighted to be working with Credit Kudos to provide a more secure and efficient way for clients to provide financial information using Open Banking.

Through Open Banking, our clients can provide their details electronically, rather than having to manually input these details and upload documents.

Susan Rann, CEO of Paylink Solutions said: “Credit Kudos technology provides a solution to engage with customers accurately, quickly and securely. Our clients can now collect the right information from their customers and third party organisations whilst providing transparency and accountability throughout the whole journey.”

Our clients can use Open Banking technology to directly access their digital bank statements through its Embark software. APIs automatically populates people’s initial income and expenditure information – ready for them to check, amend if necessary and then submit. Documents can also be sent electronically, or uploaded via a drag-and-drop tool.

Freddy Kelly, CEO of Credit Kudos comments: “Credit Kudos is obsessed with creating easy-to-use technology for the best customer experience possible. Open Banking offers the opportunity to both improve the credit underwriting process and significantly increase the speed and ease of applying for a loan.

We share Paylink’s commitment to innovation in lending, and are excited to extend the benefits of Open Banking technology to Paylink’s customers. Our partnership will make easier and simpler for individuals to interact with financial institutions.”

Find out more about us here.

Paylink Solutions’ ‘debt help’ software wins national award

Our team is celebrating after being victorious in the Innovations in Collections and Recoveries category at this year’s Credit & Collections Technology Awards.

We’ve been recognised for the custom-built one-touch referral system we delivered for customers of a banking client who are in financial difficulty, at the prestigious ceremony in Stratford-Upon-Avon this month.

Our new system has drastically reduced the amount of time it takes for customers to receive debt support and empowers them to take control of their financial situation.

Susan Rann, CEO of Paylink Solutions said: “This award is testament to the dedication and expertise of our team to design, develop and implement pioneering technology, which is tailored for each client’s needs. We’ve worked really hard over the past year developing and improving our systems, and it’s wonderful we’ve been recognised by the industry.”

This accolade is our second recent success after also receiving ISO accreditation for our data security policies and how we continuously monitor and improve our products and information systems.

Susan continued: “Although accreditation isn’t mandatory, we thought it was an ideal way to prove our acumen when we showcase our services across the sectors we currently operate in, including lending, mortgages and insurance.

“It’s a really exciting time for Paylink Solutions, and being recognised not only for our product development, but also ability to meet stringent data security guidelines, is a reflection on our ability to design and deliver marker-leading software.”

Contact us now to find out how our award-winning expertise can benefit your business.