News

Global operations expert appointed as our COO

We’re delighted to welcome a global operations expert to our senior management team as part of plans to increase market share across the UK’s finance and property sectors.

Navdeep Sethi has joined us as COO after his success at developing and growing one of the UK’s best FinTech companies.

He is now focusing on delivering our strategic plan, which will support our growth and presence across the property, lending, collections and debt management industries.

Navdeep said: “Paylink Solutions already has an impressive track record of delivering technology, which has transformed the way its clients gather data and provide digital solutions for people who require debt help, apply for a loan or mortgage.

“It’s a really exciting time to join Paylink Solutions and I’m looking forward to growing the company and delivering solutions to other financial service providers across the UK.”

Susan Rann, CEO of Paylink Solutions, said: “Navdeep’s vast experience in running technology-focused finance, collections and accounting operations on a global scale means he was the ideal candidate to drive our ambitious plans to launch our technology across the financial services sector. He’s a fantastic addition to the company and I’m delighted to welcome him to our team.”

Payment services now an approved Paylink solution

Paylink Solutions’ year is going from strength-to-strength after being approved by the FCA to add payment initiation services (PISP) to its existing Permissions as an Authorised Payment Institution under PSD2.

Paylink is now authorised to provide a payment initiation service, which will use Open Banking technology to enable individuals to pay companies directly from their bank accounts rather than using debit or credit cards.

Susan Rann, CEO of Paylink Solutions, said: “This is a fantastic achievement and means Paylink can offer a payment initiation software solution for its customers to improve their digital customer payment journey and reduce transaction processing costs. This provides a whole host of new business development opportunities.”

As providing payment initiation services is one of the new permissions supplied as a result of the Open Banking initiative, Paylink had to go through rigorous FCA checks to make sure the relevant procedures and policies are in place to make sure customers are provided with a reliable and secure payment journey.

Susan continued: “I’m so pleased we’ve been approved by the FCA to provide payment services. It opens so many doors for us in terms of being able to provide additional software solutions for new and existing clients and means we can work towards achieving our ambitious plans for growth.”

Paylink Solutions’ CEO scoops national innovation award

Our CEO, Susan Rann, is celebrating after winning the Innovator of the Year – Non Credit category at this year’s Women in Credit Awards.

She was recognised for demonstrating achievements that have brought something new for the financial services sector and beyond.

Since becoming CEO of Paylink Solutions in 2018, Susan has focused on developing market-leading software solutions for the financial services sector. With a thirst for innovation and new technology, Paylink Solutions is leading the innovation of new affordability tools for the sector.

Susan commented: “The Women in Credit Awards is a great opportunity to take note of the fantastic determination and range of projects that are being showcased right across our sector. It’s fantastic to see that the achievements at Paylink are at the forefront of industry innovations.”

Our sister company PayPlan, one of the UK’s largest free debt help provider was also successful at the prestigious ceremony. CEO Rachel Duffey took home the Transformation of the Year and Business Leader of the year awards.

Credit Strategy launched the Women in Credit Awards in 2018 to empower, connect, support and uncover achievements among women in the profession. The ceremony was held in London on Thursday, 21 March.

Find out more about how Paylink Solutions can benefit your business here.

Paylink CEO shortlisted for Women in Credit Awards

Chief Executive of Paylink Solutions, Susan Rann, has been shortlisted for Innovator of the Year at the Women in Credit Awards.

Credit Strategy launched the Women in Credit Awards in 2018 to empower, connect, support and uncover achievements among women in the profession. The Innovator of the Year award will go to a woman who has demonstrated achievements that have brought something new – such as change in process, strategy or technology – to the organisation she works for.

Since becoming CEO of Paylink in 2018, Susan has focused on optimising customer experience within the financial services sector by developing market leading software solutions. With a thirst for innovation and new technology, Paylink is leading the development of new affordability tools for the sector as a whole.

On being shortlisted for the award, Susan Rann commented: “The Women in Credit Awards is a great opportunity to take note of the fantastic determination and range of projects that are being showcased right across our sector. It’s fantastic to see that the achievements at Paylink are at the forefront of industry innovations.”

“Since the launch of our digital platform, Embark, we have been working with key players across credit and finance to refine and enhance the platform. By identifying client drop off ‘hot spots’ and making changes to the use of language through the user journey, we have been able to increase customer engagement for a range of sectors.”

“It’s great to be able to look back at what we have been able to achieve as an organisation over the past twelve months and to have been nominated for this award. Equally, I’m so excited for the direction that Paylink is continuing in, especially with exciting new opportunities with open banking, credit bureau data and one touch referral mechanisms.”

Paylink announced an ‘Open Banking’ partnership in October 2018. The technology provides a solution to engage customers and allow them to quickly and securely provide accurate financial information. The partnership allows Paylink clients to collect the right information from their customers and third-party organisations, whilst providing transparency and accountability throughout their whole journey.

The Women in Credit Awards ceremony will be held in London on Thursday, 21 March. For more information: www.creditstrategy.co.uk/women-in-credit-awards

Open Banking enhances Paylink Solutions’ client journey

We’re delighted to be working with Credit Kudos to provide a more secure and efficient way for clients to provide financial information using Open Banking.

Through Open Banking, our clients can provide their details electronically, rather than having to manually input these details and upload documents.

Susan Rann, CEO of Paylink Solutions said: “Credit Kudos technology provides a solution to engage with customers accurately, quickly and securely. Our clients can now collect the right information from their customers and third party organisations whilst providing transparency and accountability throughout the whole journey.”

Our clients can use Open Banking technology to directly access their digital bank statements through its Embark software. APIs automatically populates people’s initial income and expenditure information – ready for them to check, amend if necessary and then submit. Documents can also be sent electronically, or uploaded via a drag-and-drop tool.

Freddy Kelly, CEO of Credit Kudos comments: “Credit Kudos is obsessed with creating easy-to-use technology for the best customer experience possible. Open Banking offers the opportunity to both improve the credit underwriting process and significantly increase the speed and ease of applying for a loan.

We share Paylink’s commitment to innovation in lending, and are excited to extend the benefits of Open Banking technology to Paylink’s customers. Our partnership will make easier and simpler for individuals to interact with financial institutions.”

Find out more about us here.

Paylink Solutions’ ‘debt help’ software wins national award

Our team is celebrating after being victorious in the Innovations in Collections and Recoveries category at this year’s Credit & Collections Technology Awards.

We’ve been recognised for the custom-built one-touch referral system we delivered for customers of a banking client who are in financial difficulty, at the prestigious ceremony in Stratford-Upon-Avon this month.

Our new system has drastically reduced the amount of time it takes for customers to receive debt support and empowers them to take control of their financial situation.

Susan Rann, CEO of Paylink Solutions said: “This award is testament to the dedication and expertise of our team to design, develop and implement pioneering technology, which is tailored for each client’s needs. We’ve worked really hard over the past year developing and improving our systems, and it’s wonderful we’ve been recognised by the industry.”

This accolade is our second recent success after also receiving ISO accreditation for our data security policies and how we continuously monitor and improve our products and information systems.

Susan continued: “Although accreditation isn’t mandatory, we thought it was an ideal way to prove our acumen when we showcase our services across the sectors we currently operate in, including lending, mortgages and insurance.

“It’s a really exciting time for Paylink Solutions, and being recognised not only for our product development, but also ability to meet stringent data security guidelines, is a reflection on our ability to design and deliver marker-leading software.”

Contact us now to find out how our award-winning expertise can benefit your business.

Paylink Solutions shortlisted as a finalist at the Credit and Collections Technology Awards

We’re delighted to announce we’ve been shortlisted for two categories at this year’s Credit and Collections Technology awards: the Innovations in Collections and Recoveries and Affordability Assessment Solutions categories.

Our entry in the Innovations in Collections and Recoveries category is for the custom-built, one-touch referral system we designed for one of our banking clients.

This new software allows our client to contact and assist customers who have fallen behind with monthly payments, by providing them with an online tool to take control of their financial situation.

Within the Affordability Assessment Solutions category, we’ve been shortlisted for the digital debt solution tool we created PayPlan, our sister organisation which offers free debt management plans and a range of other solutions for people struggling to repay their debts. Thanks to our expertise, their clients can now complete details of their income and expenditure online allowing an expert adviser to quickly and easily recommend the most suitable debt solution for their circumstances.

Product Development Director, Rich Healey, said: “To be a finalist for not just one, but two awards, is fantastic news for the Paylink Solutions team. We’ve worked really hard over the past year developing and improving our systems for our clients, and it’s wonderful our dedicated expertise has been recognised by the industry.”

The annual Credit and Collections Technology Awards brings together the industry’s leading players to champion innovation and best customer outcome solutions, recognising technological achievements from specialist providers within the credit and collections industry.

Winners are being announced during the prestigious ceremony at the Crowne Plaza in Stratford-upon-Avon on 13 September, and we can’t wait for the night to find out if we take the top spots!

Paylink launches new brand and website

We’re delighted to launch our brand new identity and website, which the whole team has been working really hard on to deliver.

From now on, Embark and Paylink are the two main products, with Paylink Solutions being the umbrella company.

Embark provides client on-boarding software, digital data capture and detailed customer analysis. PayPlan’s financial affordability tool PlanFinder, which allows clients to seek debt advice as part of an online journey, is a great example of how Embark works. PayPlan is one of our sister companies within the Totemic group, which provides free debt management plans and other solutions for people facing financial difficulties.

Paylink specialises in collections and distributions software, which allow clients to carry out multiple payments at once, distribute money and generally manage their finances.

Susan Rann, Paylink Solutions’ CEO, said: “We decided to launch our new brand and proposition to promote the full capabilities of our software, so clients are more aware of what we can deliver, and how it can be adapted to businesses across a range of sectors.

“We’ve also identified opportunities within the lending, lending, buy-to-let and insurance markets, and are going to use our industry and development knowledge to demonstrate how Paylink Solutions can make a real difference to customer satisfaction and service delivery within these areas.

“Our experience of working with companies such as PayPlan, Lloyds and law firm, Walker Morris, means we’re confident in our ability to increase our client numbers and build our reputation as a leading software provider.”
Find out more about how Paylink Solutions can benefit your business here.

Paylink Solutions earns national recognition for data protection efforts

Paylink Solutions earns national recognition for data protection efforts

Paylink Solutions is celebrating after being officially recognised for its outstanding efforts in keeping clients’ data safe and policies on monitoring and improving its information security systems.

The team was awarded with ISO accreditation for its compliance within all aspects of IT governance, information handling, data protection and privacy.

ISO 27001 is a standard, which demonstrates an organisations’ ability to develop and deliver outstanding information security management.

Susan Rann, CEO of Paylink Solutions said: “Although accreditation isn’t mandatory, we thought it was an ideal way to prove our acumen when we showcase our services across the lending, buy-to-let and insurance sectors following the launch of our new brand and website.”

Assessors from the British Assessment Bureau carried out a rigorous four-day audit, which consisted of interviews with employees and thorough reviews of all Paylink Solutions’ policies and procedures.

Michael Willey, Lead Assessor from British Assessment Bureau, said: “We were particularly impressed with Paylink Solutions’ information management systems, which not only streamline and improve internal processes, but also benefit those of clients. The way Paylink operates and the plans which are in place in case of a data breach or other emergency situation were also commended.”

Expertise within the team was highlighted too, including the way all procedures are continually monitored, measured and analysed to make sure software systems are delivering the best possible service, and updated to coincide with new regulations, for example the recent introduction of GDPR.

Susan continued: “This accreditation follows months of hard work by all members of the team, and I would like to thank those involved for their outstanding efforts to make the audit a success, in particular, Roxy, Matt, Carl, Rich and Usha.

“It’s a really exciting time for Paylink Solutions, and being recognised for our ability to meet such stringent guidelines is a reflection on our outstanding ability – and provides us with a great selling point when approaching new clients.”

Find out how Paylink Solutions can benefit your business here

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