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Newcastle Building Society wins award for Embark-based digital affordability tool

We’re celebrating with Newcastle Building Society after a digital process we delivered for its customers in arrears won a national award.

Michael Conville from Newcastle Building Society and our CEO, Susan Rann, collected the award for Best Debt Management Strategy at this week’s Mortgage Finance Gazette awards.

Newcastle Building Society was the first building society to launch a digital debt help service for customers in financial difficulty, which integrates Open Banking technology.

The tool helps Newcastle Building Society to understand people’s financial position before making arrangements to change mortgage payments. It also provides an accurate and quick alternative to lengthy conversations about a customer’s financial status.

Michael Conville said: “I’m delighted to celebrate with our partners from Paylink Solutions on winning this award. The new digital tool is helping so many of our customers in financial hardship and it’s wonderful this technology has been recognised by the industry. Thank you to Paylink for delivering such a great piece of software.”

Susan Rann said: “The technology we delivered to Newcastle Building Society, which assesses people’s circumstances so accurately means they can be provided with a solution – or referred for debt advice – much more quickly and easily. I’m extremely happy our technology has been intrinsic in winning this award and would like to congratulate Newcastle on its success.”

What the judges said

Judges recognised the innovative use of the Paylink Solutions’ digital I&E tool which engages customers and understands their affordability using CRA and Open Banking data to determine how best to help them.

The ability to seamlessly transfer customers and their data to PayPlan via the tool for free debt advice was also highlighted – and Newcastle was showcased as being a building society which truly goes the extra mile for its members.

About the Mortgage Finance Gazette Awards

The Mortgage Finance Gazette Awards celebrate innovation and achievement by lenders and suppliers across the mortgage industry. It celebrated its 150th birthday this year, making the awards very prestigious accolades to win.