3rd November 2021.
The first award we’re in the running for, with one of our clients, Zopa, is Best Use of Technology. This recognises the success of the cloud-based digital income and expenditure application we delivered to Zopa that collects all relevant data to understand customers’ affordability, including their incomings, outgoings and debts.
The platform, which helps Zopa to fulfil FCA requirements, also incorporates features such as Open Banking, digital triage, arrangement proposals and auto requests for future affordability assessments.
Tabitha Sherwood, Product Manager from Zopa, said: “The cloud-based digital income and expenditure product delivered by Paylink Solutions helps our customers who are in financial difficulty and allows us to offer affordable solutions. The use of credit referencing (CRA) data and Open Banking means the journey can be completed much faster, customers are offered flexibility in how they complete their budget – and our agents are freed up to support even more people.”
The second award we’ve been shortlisted for is Best Technology Provider for the way we’ve supported lending/collections businesses to manage the significant surge of customers who’ve fallen into financial hardship throughout the pandemic.
Throughout this time, we quickly transformed our flagship product, Embark, into Paylink Collections – with features including Open Banking, digital triage, arrangement proposals and auto requests for future affordability assessments.
Andrew Adler, our Director of Developments and Partnerships, said: “We help clients fulfil FCA requirements by collecting relevant data to understand customers’ affordability, including incomings, outgoings and debts. Integrated access to real-time data, such as bank transactions and credit file information, makes the whole income and expenditure process much slicker for customers and drives operational efficiencies across businesses.”
Our CEO, Susan Rann, said: “To be shortlisted in two categories at the prestigious Credit Awards is brilliant. Everyone in the team has worked so hard over the past 12 months and, in what’s been a challenging time, continued to deliver a fantastic service to clients, whist developing and enhancing our products and services. These nominations reflect their efforts and we can’t wait for the ceremony in December to find out if we win!”
Find out more about Paylink Solutions here.