Derived from our Embark I&E platform, Paylink Collections’ success has stemmed from the accurate targeting of relevant financial information, allowing our clients to make informed decisions relating to their customers’ individual circumstances. Where financial problems are highlighted, customers can then be directed to sister company, PayPlan, for independent free debt advice.
Partner firms integrate Paylink Collections into their own systems to gather income and expenditure (I&E) data from customers, who find it extremely easy to use (as reflected by a satisfaction score of 4.5/5).
With over 70,000 I&Es completed since its launch and a 75% in-app completion rate (that is constantly improving), we are confident that this tool is adding great value to its users.
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Customers can either opt for a PayPlan referral themselves at the end of their I&E journey, or have this recommended by our partner firm
The platform allows PayPlan to spend more time understanding customers’ needs and gives a truly bespoke solution to each and every person. Completed I&Es can be viewed via Scanned Documents within PayPlan’s Vulcan database, which makes it easy for PayPlan to view customers’ details quickly and advise them based on their circumstances.
The live chat option is very popular, Annabel Swales, PayPlan’s Digital Manager explains:
PayPlan has a great range of digital communication options, and one of these is Live Chat. Our team consists of highly trained debt advisors and you are always taking to a person — you can even see their picture! This ensures the Live Chat experience is comforting, convenient and time efficient, fitting in with everyday busy lives. Customers that access Paylink Collections on a mobile device will also benefit from the same positive journey.