Fintech Paylink Solutions is supporting clients at free debt advice provider PayPlan by helping them move away from traditional card payments and towards Pay by Bank – a more secure, convenient, and cost-effective method of payment. Paylink Solutions’ partnership with payment service provider Ecospend – a Trustly Company and its partner for Pay by Bank… Continue reading Paylink Solutions transforms payment experience for struggling customers through Pay by Bank
Background E.ON Next, part of the E.ON group, are committed to using more renewable electricity sources. At a time when consumers are struggling with increases in the cost-of-living, E.ON Next entered into a partnership with fintech Paylink Solutions (PS) to provide more tailored support to its vulnerable customers by using its digital engagement… Continue reading E-on Next Case Study
Background Virgin Money (VM) wanted a digital affordability solution that could be used across all their consumer lending products following the coming together of VM, Clydesdale and Yorkshire Bank, creating the 6th largest UK bank. The coming together resulted in multiple CRM systems being used across different products and heritage brands. After a rigorous tender… Continue reading Virgin Money Case Study
The Challenge NatWest Group approached Paylink to develop end-to-end digital journeys segmented by product type, such as overdrafts, mortgages and credit cards. NatWest Group wanted these journeys to integrate with its AI chatbot, Cora, to give customers access to tailored outcomes. The Paylink Solution NatWest Group’s customers are now able to fully self-serve and securely… Continue reading Award-winning digital journeys for NatWest Group
Speeding up mortgage applications with digital affordability reviews 18th March 2022. Clever Mortgages provides a comprehensive range of mortgages and protection policies, but specialises in working with those who have bad credit, debt or other more difficult financial situations. The Challenge The whole process of requesting and receiving details of customers’ financial circumstances was long… Continue reading Speeding up mortgage applications with digital affordability reviews
Creating a digital journey for people seeking debt advice 18th March 2022. PayPlan is one of the UK’s largest free debt helps providers and works with clients to provide a range of solutions, including debt management plans and Individual Voluntary Arrangements (IVAs). PayPlan’s aim is to help ordinary people to live comfortably whilst becoming debt-free.… Continue reading Creating a digital journey for people seeking debt advice
Delivering digital tools to help customers in financial difficulty 10th March 2022. The Challenge Digital bank, Zopa, wanted a more efficient and accurate way of assisting loan and cards customers in financial difficulty who required repayment plans. Previously, agents had to send a form to customers to print out, complete, scan and email back –… Continue reading Delivering digital tools to help customers in financial difficulty
