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Paylink duo shortlisted for Women in Credit Awards

We take immense pride in announcing that two members of our senior team have been shortlisted for the Women in Credit Awards. Becky McClory, our Head of Information Security, and Jill Sparks, our Payment Operations Director, have both been recognised as finalists for this year’s ceremony. Becky, our first nominee, stands as a deserving finalist… Continue reading Paylink duo shortlisted for Women in Credit Awards

Our test-driven journey to an inclusive application

At Paylink, we’ve embarked on a journey to make our application more inclusive and welcoming to everyone through a test-driven approach to accessibility. In this blog, we share our experiences and strategies to create a more accessible application.   Understanding Accessibility Guidelines We’ve made it a priority to educate ourselves and understand best practice when… Continue reading Our test-driven journey to an inclusive application

Susan Rann, CEO of Paylink Solutions, to step down with Jake Ranson appointed as successor

We are writing to share some important news regarding a leadership change at Paylink Solutions. Today we announce the departure of Susan Rann from her position as CEO after five years of exceptional service in that role. While we are saddened to see Susan leave, we are eternally grateful to her for all that has… Continue reading Susan Rann, CEO of Paylink Solutions, to step down with Jake Ranson appointed as successor

Paylink Solutions transforms payment experience for struggling customers through Pay by Bank

Fintech Paylink Solutions is supporting clients at free debt advice provider PayPlan by helping them move away from traditional card payments and towards Pay by Bank – a more secure, convenient, and cost-effective method of payment. Paylink Solutions’ partnership with payment service provider Ecospend – a Trustly Company and its partner for Pay by Bank… Continue reading Paylink Solutions transforms payment experience for struggling customers through Pay by Bank

Understanding and exploring the dangers of ransomware

During 2022, it appeared as though ransomware attacks were falling, but data has revealed that attacks are on the rise again in 2023. To spread awareness, our Head of Information Security, Becky McClory, explores the size of the problem, current trends, and how to stay safe online. Reports from 2022 revealed that victims paid roughly… Continue reading Understanding and exploring the dangers of ransomware

Design Systems: Unlocking Efficiency and Consistency in Product Design

In the ever-evolving world of design, creating visually appealing and functional interfaces is essential. However, as design projects become more complex, maintaining consistency across multiple platforms and ensuring efficient collaboration can be challenging. This is where design systems come into play. In this blog post, our Product Designer, Dylan Perry, explores what design systems are,… Continue reading Design Systems: Unlocking Efficiency and Consistency in Product Design

Embark’s InBest benefits check integration explained

How big is the issue of unclaimed benefits? As household budgets are put under even more pressure there’s never been a more important time for people to maximise their income. Currently, over 8m households in the UK are missing out on benefits worth nearly £16bn. The most common reason for this is that people are… Continue reading Embark’s InBest benefits check integration explained

The power of research: Why data should drive design

In today’s fast-paced world, where visual aesthetics and instant gratification often take centre stage, it is crucial for designers to remember the fundamental importance of research and data in the design process.    Design that is not informed by data runs the risk of being arbitrary, ineffective, and disconnected from its intended audience. In this… Continue reading The power of research: Why data should drive design

The power of predictive modelling and how it can support customers struggling financially

As the UK’s leading provider of customer affordability software, we understand the importance of staying at the forefront of technological innovation. And one area that has seen significant advancement in the last decade is artificial intelligence (AI).  Here, Data Scientist, Jack Dexter, focuses on predictive modelling – a branch of AI that allows us to… Continue reading The power of predictive modelling and how it can support customers struggling financially

Paylink Solutions’ digital I&E platform tailored to support users with low numeracy levels

Embark, Paylink Solutions’ award-winning digital income and expenditure (I&E) platform, has been reviewed and improved by an Accredited Plain Numbers Practitioner to support users with low numeracy skills. Plain Numbers enable organisations to better support their customers who struggle with numbers. Their approach involves implementing carefully chosen, seemingly small changes that generate substantial increases in… Continue reading Paylink Solutions’ digital I&E platform tailored to support users with low numeracy levels