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The power of research: Why data should drive design

In today’s fast-paced world, where visual aesthetics and instant gratification often take centre stage, it is crucial for designers to remember the fundamental importance of research and data in the design process.    Design that is not informed by data runs the risk of being arbitrary, ineffective, and disconnected from its intended audience. In this… Continue reading The power of research: Why data should drive design

The power of predictive modelling and how it can support customers struggling financially

As the UK’s leading provider of customer affordability software, we understand the importance of staying at the forefront of technological innovation. And one area that has seen significant advancement in the last decade is artificial intelligence (AI).  Here, Data Scientist, Jack Dexter, focuses on predictive modelling – a branch of AI that allows us to… Continue reading The power of predictive modelling and how it can support customers struggling financially

Paylink Solutions’ digital I&E platform tailored to support users with low numeracy levels

Embark, Paylink Solutions’ award-winning digital income and expenditure (I&E) platform, has been reviewed and improved by an Accredited Plain Numbers Practitioner to support users with low numeracy skills. Plain Numbers enable organisations to better support their customers who struggle with numbers. Their approach involves implementing carefully chosen, seemingly small changes that generate substantial increases in… Continue reading Paylink Solutions’ digital I&E platform tailored to support users with low numeracy levels

Paylink Solutions and E.ON Next named finalists at Credit Awards

Paylink Solutions and partners E.ON Next have been named finalists in the Best Use of Technology category at the Credit Awards. At a time when consumers are struggling with increases in the cost-of-living, we’ve partnered with E.ON Next to provide more tailored support to their vulnerable customers.  Hosted by Credit Strategy, the awards recognise and… Continue reading Paylink Solutions and E.ON Next named finalists at Credit Awards

OSB Group partners with Paylink Solutions to bolster customer support

OSB Group has entered into a multi-term partnership with fintech Paylink Solutions. The new partnership demonstrates best practice within the mortgage lending sector around understanding customer affordability and making it easier for customers to engage with OSB. Utilising Paylink’s Embark application and using open banking, customers will be able to pre-populate their budget using the… Continue reading OSB Group partners with Paylink Solutions to bolster customer support

Enhancing the experience for customers struggling financially

Completing the income and expenditure (I&E) journey is a core part of our Embark service. Through Open Banking and access to CRA data, as well as supported integration with free debt advice provider PayPlan, benefits calculator provider InBest and price comparison website ismybillfair.com, Embark acts as a central hub to support customers through the cost-of-living… Continue reading Enhancing the experience for customers struggling financially

Paylink Solutions CEO Susan Rann features on Credit 500 Index

Susan Rann, our CEO, has been named on Credit Strategy’s Credit 500 list for a successive year – earning a place among the most influential people in consumer and commercial credit in 2022. Over the last 12 months, Susan has ensured Paylink Solutions continues to put the customer at the heart of Embark, our award-winning… Continue reading Paylink Solutions CEO Susan Rann features on Credit 500 Index

Harnessing affordability data with vulnerability data to support cost of living challenges

With greater regulatory focus from the FCA, Ofwat and Ofgem to do more to support customers struggling with cost-of-living pressures, firms have been reviewing processes for how best to understand their customers’ affordability.  Increasingly, firms are looking to utilise external software, such as our Embark product, to support this process – whether it’s a customer… Continue reading Harnessing affordability data with vulnerability data to support cost of living challenges

The importance of cyber security awareness

The importance of cyber security awareness Welcome to the first edition of Paylink Solutions’ monthly leadership blog. At the end of every month throughout 2023, one of our Senior Leadership Team will be sharing their specialist industry insight covering various topics such as product development, technology, cyber security, and the cost-of-living crisis. Becky McClory, our… Continue reading The importance of cyber security awareness

Paylink Solutions named among the 20 most innovative companies

Paylink Solutions is delighted to announce it has been named on the Credit & Collections Technology Power List. The Power List is a round-up of the 20 most influential and innovative companies within credit and collections technology. The annual list, compiled by Credit Connect, is based on the company’s performances in the Credit & Collections… Continue reading Paylink Solutions named among the 20 most innovative companies